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Casual Receptionist

Company: Crowne Plaza Birmingham City    Location: Birmingham B1

Job Summary

Were looking for engaging people with good problem-solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, & ideally you will be someone comfortable multi-tasking their way through a busy shift, dealing with an array of different guest needs & wants.

Our guests stay 7 days a week so we need someone who is available to work a variety of shifts & is fluent in English (both verbal & written).

As a receptionist, your main role will be:

  • Delivering excellent customer service to our 312 bedrooms-worth of guests
  • Manage all requests we get from guests in a helpful & professional manner
  • Contribute fairly to the teams workload on each shift to ensure seamless service for each guest

The ideal candidate will have:

  • Previous hotel reception experience in a 4* hotel environment
  • Excellent problem solving & multi-tasking skills
  • Confidence, professionalism and an engaging personality
  • Exceptional attention to detail & a passion for the industry

If you know you can provide high quality customer service, demonstrate a caring attitude whilst working with integrity in one of the best hotels in Birmingham then please, apply now!

Job Type: Permanent

Required experience:

  • receptionist: 1 year