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Customer Care Adviser

Company: Find Me Care Homes Ltd    Location: Smethwick

Care Homes Adviser

Hours: Part Time/ Full Time Negotiable at Interview

Pay: Meets National Minimum Wage

Commission 5-10%

Find Me Care Homes is a new service supporting individuals to find care homes. You will receive referrals from direct enquiries to external agencies (hospitals and social workers), for individuals who are in hospital or in the community and need to move into a care home or to have care in their own homes.

You will work as a Care Homes Adviser and work closely with the team coordinator to support families though every step of the process, meeting clear timescales for ensuring the patient moves into a community placement or receives care in their own home. This is a high-quality service that reduces unnecessary delays in the discharge process and evaluates very well with patients and families.

The main function of an adviser is to provide support to family / NOK needing to find a care home or package of care for a relative, friend or loved one who is in hospital or in the community. The adviser will guide and support family / NOK throughout this process.

You will liaise with patients or their NOK / families. You will present details of Find Me Care Homes, confirm the needs of the patient, identify appropriate homes / care agencies and then accompany family / NOK on visits.

You will then liaise between the family / NOK, the home of choice / care agency in order to ensure a prompt and appropriate discharge.

What sort of person are we looking for?

A healthcare background is an advantage; however, your management and interpersonal skills are more important to this role.

If you feel you have the required skills to be a Care Homes Adviser then apply now or form more information contact us on 07398150484

Job Types: Full-time, Part-time

Required experience:

  • health & Social Care: 1 year

Required licence or certification:

  • Driving License