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Operational Support Officer

Company: WM Housing Group    Location: Birmingham B15
WM Housing Group is one of the largest and most successful housing groups in the Midlands providing around 30,000 homes with a turnover of £140 million per year. We want everything we do to help achieve our vision of Creating places where people are proud to live and work and to put our customers and employees at the very heart of this delivery.

We have a part-time opportunity on a fixed-term basis for an Operational Support Officer, who will be responsible for providing administrative support and assistance to service delivery teams.

To succeed in the role you will have experience of working with IT systems including Microsoft Office, and the ability to use computer databases. You will also have experience of dealing with vulnerable customers, and working effectively and constructively as part of a team to support the delivery of business objectives. You will also have strong communication and prioritisation skills.

If this sounds like you and you actively seeking to encourage personal development and positive change we would like to hear from you.

You will be required to respond to a range of customer enquiries and tasks generated by our customer service centre in accordance with our service standards. You will also be responsible for collating and generating timely and accurate information or data on behalf of the team.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing Date: Friday 23rd February 2018

Interview Date: Monday 5th March 2018