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Customer Care Assistant

Company: British Heart Foundation    Location: Birmingham
The successful candidate will have excellent customer service and communication skills, both verbal & written. You´ll be able to communicate and liaise with many individuals daily in a professional manner ensuring they are provided with the correct information.

With a real passion for helping customers and making the customer journey as simple as possible you will contribute to the continuous development of activities, systems and processes relating to all aspects of customer service. Youll develop strong working relationships with a close-knit team and ensure that information and knowledge is shared amongst the team so that we are providing a world class service.

You will have a strong commitment to providing excellent customer service and previous experience at handling sometimes challenging communications in a professional, confident and empathetic manner. You´ll be able to recognise when to escalate queries. With excellent time management skills you´ll be resilient, able to solve problems and manage workload in a timely manner to meet deadlines.