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Night Concierge

Company: Collegiate    Location: Bristol

Night Concierge

About the Role:

Collegiate AC is the UKs leading operator of superior student accommodation across some of the UKs top university cities, offering to both students and parents great value, superb facilities and peace of mind. With our unrivalled record and expertise, Collegiate AC delivers student living, just better!

A key factor of our success has been the careful development and pro-active management of our buildings.

As a Night Concierge you will be expected to deliver an exceptional customer experience, alongside excellent standards of service to ensure that students living within our clients property experience outstanding service and a friendly, safe and clean environment.

Youll provide an excellent support service outside normal hours, ensuring there is a friendly face in the reception area to resolve residents problems as and when they arise both face to face and over the phone.

Duties in detail:

Regular patrols across the site

Identifying hazards, resolving risks and responding to alarm activations

Dealing with issues or incidents and involving the emergency services if required

Completing a variety of administration tasks including incident logs and inspections

Ensure the communal lounges, lift lobbies and reception areas are kept clean

Support the on boarding of new members of the team

Attend and constructively contribute to team meetings

Sharing knowledge and supporting new ideas to improve processes

Contribute and support the growth of an urban team spirit

Personal Specification

Skills/Ability/Knowledge:

A passion for costumer service

Experience in a customer-facing role

A good level of computer literacy

Great communication skills and a team player mentality

An understanding and empathetic approach

Previous security/conflict management experience

Reporting to:

Accommodation Manager

Job Types: Part-time, Permanent

Salary: £7.50 /hour

Required experience:

  • Customer Service: 1 year

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