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Customer Service Representative

Company: Computershare    Location: Bristol

Are you looking to join a fast-paced growing organisation that offers free bus travel to and from Bristol city centre, newly refurbished working environment and great progression routes for your career?

Are you looking for a company that offers fantastic benefits including a unique share plan scheme, on-site gym, Starbucks, convenience store and so much more?

Who are Computershare?

Computershare can genuinely be considered an Australian success story. From modest beginnings in 1978, we have become the recognised global leader in financial administration, employing over 16,000 people in around 90 offices worldwide.

Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. With a strong focus on delivering certainty, ingenuity and advantage to our clients, we promote an entrepreneurial spirit and an enterprise-wide commitment to service excellence.

Main Purpose of the Role

The Communications Centre Team within Computershare acts as the front line department for the management of one of our most valuable areas of business – customer service. Management of our daily customer interactions is the key function of this role and it is performed with direct liaison with our customer base.

Reporting to a Team Leader, each CSR is responsible for responding to the day-to-day customer service activities generated by shareholders, brokers, employees and other stakeholders with relation to holdings and accounts in a wide range of companies. We receive enquiries by phone, email and letter, and our CSRs need to be skilled in communicating in all these forms.

Each CSR should reflect Computershare´s values of Unity, Precision, Optimism, Ingenuity, Opportunity and Ownership in all that they do within Computershare.

Start date of Monday 26th February 2018.

Key Responsibilities

  • Delivering excellent customer service in line with Computershare’s values
  • Resolving customer enquiries completely, first time
  • Providing a high-quality, accurate service every time
  • Being flexible to respond to the needs of our customers
  • Be open to learning new skills as your competency grows
  • Being supportive of developments within the business

Essential Skills, Experience and Competencies

  • Fluent in English language
  • A desire to provide a top notch customer experience
  • Strong communication and grammatical skills, both verbal and written
  • Attention to detail to ensure accuracy
  • Ability to listen/read with care, identifying complete customer requirement
  • Competent keyboard skills and familiarity with modern office software
  • Good time-keeping
  • Flexibility to work a reasonable number of extra hours during peak demand

What do we give back to you?

We offer a range of flexible benefits including a subsided membership at our on-site gym and a benefits platform which means you can pick and choose which benefits you’d like to take advantage of.

We also have a modern newly refurbished working environment and offer great opportunities for career development.

Our benefits package includes but is not limited to:

  • ·
  • £17,000 starting salary

  • ·
  • Potential to earn more (up to £18,000) with our Pay for Skills package. The more you learn, the more you earn!

  • 25 days holiday (plus bank holidays)
  • Excellent pension scheme
  • Shareholder incentive plan
  • Free bus service to/from City Centre to/from our site at The Pavilions
  • Onsite Nuffield gym (subsidised membership)
  • Onsite Starbucks
  • Onsite canteen and corner shop

As a global company, Computershare celebrates the diversity of our people and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we´re happy to consider flexible working arrangements.

All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.

Computershare Investor Services plc is authorised and regulated by the Financial Conduct Authority. Computershare Investor Services plc is registered in England and Wales No 3498808 and the registered office address is: The Pavilions, Bridgwater Road, Bristol, BS13 8AE.

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