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Research Degrees Support Assistant

Company: Unitemps    Location: University of Warwick
To work within the Research Degrees office to assist students with day to day queries.

Duties and responsibilities

Prospective Students:
  • Liaising by email and telephone with prospective students, providing information, answering enquiries.
  • Proof reading and checking for promotion of project adverts across required websites.
Processing applications and offers:
  • Checking eligibility of applicants
  • Checking supporting documents
  • Liaising with the admissions team
  • Liaising with potential supervisors discuss applicant details
  • Special case requests obtain required documents, liaising with student, supervisors, admissions
  • Give applicants guidance on application processes
  • Downloading applications from the universitys online application system (BPM)
  • Chase applications keep records up to date, chase, accurate
  • Make recommendation of offers based on qualifications, suitability of expertise, do they have funding, special case considerations.
  • Customer Relationship Management
  • Liaison with finance
Current Students
  • Arranging student examinations - liaising with academic staff, booking rooms, accumulating required reports and paperwork.
  • Organisation of induction events and student workshop
  • Communication to students, monitoring registration, booking rooms
  • Annual progress review assistance with ensuring documents are up to date, reports received, records of meetings recorded, workflows complete.
  • Registration process arranging IT, desks, supervisor introductions, liaison with student for arrival times, locations.
  • Arranging meetings, liaising with academic staff, booking rooms, sending calendar invites
  • Liaison with other internal university departments
  • Website updating e.g. graduation pages, student intranet
  • Administrative assistance with on-going projects e.g. student handbook, supervisor training documents, examiner training documents typing, proof reading, data entry,
  • Accumulating data for reporting e.g. application stats
WMG Student SharePoint Portal: Data entry, checking records, system testing, reporting of issues for development, training users.

Skills and experience

  • Educated to A-level standard
  • Experience of providing administrative support, preferably in an HE environment
  • Experience of providing a high level of professional customer service and support
  • Experience of managing and co-ordinating events
Knowledge and Skills
  • Excellent organisational skills and attention to detail
  • Ability to work effectively both independently and as part of a team
  • Effective time management, use of own initiative in setting priorities and ability to work to tight deadlines.
  • Excellent written and oral communication skills
  • Strong interpersonal skills and customer service skills
  • Excellent IT skills; Experience of Microsoft Office applications, website development, content management systems (SITS and BPM experience desirable)
  • Knowledge of UKVI regulations relating to overseas student admissions (desirable)

WMG, The University of Warwick

Additional information

Interviews will take place week commencing 29th January.

Please include a covering letter with your application detailing your relevant experience.