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Computer Support Analyst - Band 5

Company: University Hospitals Coventry and Warwickshire NHS Trust    Location: Coventry
University Hospitals Coventry and Warwickshire is located in the West Midlands and is home to one of the largest teaching hospitals in England. Our mission to Care, Achieve and Innovate is demonstrated in our reputation for innovation, teaching and research and high quality patient care. University Hospital in Coventry is one of the most modern healthcare facilities in Western Europe with £200 million of new medical and research equipment and a hospital that is at the forefront of digital imaging and technology.

We provide general acute hospital services to approximately 500,000 people from Coventry and Rugby and specialist hospital services to over one million people from Coventry, Warwickshire and beyond. The Trust has a revenue budget of approximately £473 million, we employ 5,639 staff, manage 1,380 beds and 32 operating theatres.

The Trust is made up of the following hospitals:
University Hospital Coventry
Hospital of St Cross Rugby

´Previous applicants need not apply´

We are looking for an experienced Desktop Support Engineer to join our dynamic team, supporting the user base in one of the leading Acute Hospitals in the country.

Skills required for the role, include:
  • Excellent customer service skills both on the phone and face to face.
  • Previous experience in IT/helpdesk role 2nd line/3rd line Desktop support
  • Show previous experience working with Windows 7/8/10, Office and Active Directory.
  • Strong problem-solving skills with driven, pro-active attitude.
  • Support of mobile devices (Apple and Android) via an MDM solution.
  • Deploying and running reports vis SCCM
  • Knowledge of Citrix, Cisco Unified Communications Manager, Cisco Jabber and deploying Virtual Desktop infrastructure.
  • Wireless troubleshooting.
  • First Line support of network calls.
As the trust is spread out over a number of different sites, a clean driving license is essential.

The post-holder will be required to provide support to users of ICT equipment with varying levels of IT knowledge.

Recruiting to Values

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and Behaviours Framework and Values Based Recruitment Factsheet which can be accessed on the right side of this page under the job description.

The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

If you are identified as the successful applicant and are currently not being paid by the Trust (new starter), depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

The University Hospitals of Warwickshire and Coventry is located in the West Midlands and is home to one of the largest teaching hospitals in England. Our mission to Care, Achieve and Innovate is demonstrated in our reputation for innovation, teaching and research and high quality patient care. University Hospital in Coventry is one of the most modern healthcare facilities in Western Europe.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

The Trust is committed to flexible working opportunities including job share.
Childcare Voucher Scheme available to help with the cost of childcare. University Hospitals has an on site Nursery at Coventry.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.