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Enquiries & Briefing Officer: Institute For Appren

Company: Institute for Apprenticeships    Location: Coventry
The Institute for Apprenticeships is an employer-led organisation, with a remit to support to employers to create and maintain high quality apprenticeship standards. The Institute is responsible for approving apprenticeship standards and assessment plans to ensure they are of the highest quality. We also make recommendations on the maximum level of government funding available for those standards and how much employers can claim for them. Our ultimate goal is to ensure employees get the skills they need to succeed from the apprenticeship system. The Institute works with a range of of stakeholders including employers, apprentices, training providers, the Department for Education and other government agencies.

The main focus of this role will be on managing responses to enquiries and briefing requests received by the Institute. It sits within the Corporate Effectiveness team who are responsible for managing a range of corporate services including servicing the Board, managing stakeholder relationships and responding to correspondence and enquiries. The role would suit someone interested in developing knowledge of our policies and forging relationships across the Institute and its partners.

Key Accountabilities:
- Managing the Institutefs enquiries mailbox and coordinating responses to enquiries.
- Coordinating and drafting responses to briefing requests, freedom of information requests and parliamentary questions.
- Supporting the team in providing a high quality correspondence and briefing services, whilst adopting a continuous improvement approach
- Acting as the site manager for the Institutefs Staff Workplace site (an internal document repository for staff to manage documents and records) hosted in Sharepoint.

Good drafting skills and the ability to communicate complex information are essential to the post. The ability to build and maintain strong relationships with key internal and external stakeholders, good organisational skills and the ability to work under pressure will all be important. Competencies
We´ll assess you against these competencies during the selection process:
Making effective decisions

Managing a quality service

Collaborating and partnering

Delivering at pace

Leading and communicating

Civil Service Competency Framework Benefits Pensions Civil Service pension schemes may be available for successful candidates.