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Customer Service/social Media Apprentice

Company: Discount Appliance Warehouse Ltd    Location: Coventry CV1
Duties will include:
Running Social media campaigns, running email campaigns
Updating and maintaining website
Listing products on eBay, Gumtree, Shpock and own website
Respond to customer online queries
Handle face to face customer contact, sales and take payments
Meet and greet visitors
Stock management
Use excellent customers service continuously
Requirements and prospects

Desired skills

Self motivation
Diplomacy
Patience
Reliability
Enthusiastic and effective team member
Excellent communication and kind manner
Excellent level of English both written and spoken
Investigative and problem solving skills
Advanced computer skills using word, excel and the internet
Ability to type fast and accurately and high-level of office skills
Previous experience on dealing with eBay and Amazon queries is a bonus
Personal qualities

Ability to make efficient use of resources
High level of motivation
Good social skills
Attention to detail
Excellent communication skills
Ability to multi-task
Basic Numeracy and Literacy skills
Sound knowledge of Microsoft and Excel packages
Ability to work independently and as part of small and busy team
Responsible
Punctual
Efficient
Be able to use own initiative
Excellent telephone manner
Desired qualifications

No specific qualifications required but Maths, English & IT GCSE would be preferred (all C and above) or equivalent
Future prospects

Opportunity for progression at month 6 and 12. Progression to a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company. 85% of our candidates secure full time employment with the same employer at the end of the Apprenticeship Programme.