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Computer Support Analyst - Band 5

Company: University Hospitals Coventry and Warwickshire NHS Trust    Location: Coventry
´Previous applicants need not apply´

We are looking for an experienced Desktop Support Engineer to join our dynamic team, supporting the user base in one of the leading Acute Hospitals in the country.

Skills required for the role, include:

Excellent customer service skills both on the phone and face to face.
Previous experience in IT/helpdesk role 2nd line/3rd line Desktop support
Show previous experience working with Windows 7/8/10, Office and Active Directory.
Strong problem-solving skills with driven, pro-active attitude.
Support of mobile devices (Apple and Android) via an MDM solution.
Deploying and running reports vis SCCM
Knowledge of Citrix, Cisco Unified Communications Manager, Cisco Jabber and deploying Virtual Desktop infrastructure.
Wireless troubleshooting.
First Line support of network calls.

As the trust is spread out over a number of different sites, a clean driving license is essential.

The post-holder will be required to provide support to users of ICT equipment with varying levels of IT knowledge.

Recruiting to Values

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and Behaviours Framework and Values Based Recruitment Factsheet which can be accessed on the right side of this page under the job description.

The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

For further details / informal visits contact:

For further details / informal visits contact: Gary.Fisher@uhcw.nhs.uk

The Trust is committed to Equal Opportunities within the workplace; all applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

If you are identified as the successful applicant and are currently not being paid by the Trust (new starter), depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first three months of employment at the current rate.

If you are short-listed for this post you will be contacted by the Resourcing Department via email. Due to the high volume of applications for some posts, we regret that we are unable to provide notification if your application is unsuccessful, if you do not hear from us within four weeks of the stated closing date for the post, please assume that you have not been successful with that specific application.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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