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Client Principal

Company: Objectivity - Digital Transformation Specialists    Location: Coventry

Purpose:

  • Build strong relationship with the clients to enable a long term profitable engagement.
  • Build trust: Be a customer champion within Objectivity and be an Objectivity champion within our clients.
  • Dont be superficial in your engagement with the client and the tribe Care about the details and be a problem solver
  • To develop, own, maintain and drive the master plan for the accounts to a balanced strategy of growth and risk.
  • Strong in delivery experience and project / programme management.
  • Support the Tribe master in their client engagement and delivery strategy.
  • Be effective in liaising with the Polish Delivery team and getting the best out of them.

Your Role:

  • Know the client and the industry The What, Why and How of their strategy and tactics.
  • Identification of key stakeholders (including executive stakeholders), maintain their profiles and development of appropriate engagement plans (actively seek involvement from Objectivity Management).
  • Identify opportunities to elevate positioning of Objectivity through investment and innovation.
  • Listen, collect, share customer feedback so that they are fully understood within Objectivity.
  • Work with our legal, Customer Services and Finance teams to create acceptable outcomes.
  • Work with tribes to ensure that lessons are learnt (multiple levels).
  • Contribute to the development of Objectivity and participate in business development activities.
  • Take interest in Objectivity business and actively network with people from various back office functions within Objectivity.
  • Ownership of all account management related activities.
  • Development, refinement, Communication and regular review of account strategy and the plan (compare with past outcomes).
  • Identify and develop business opportunities with the client and group or other partner companies.
  • Identify and communicate Risk profile for the account and ensure this is well understood.
  • Play the lead role in legal and commercial engagement with the client teams.
  • Work with tribe and assist Sales and Resourcing teams in maintaining accurate outlook for revenue and resource profile.
  • Assist tribes in recovery of projects in trouble.
  • Collaborate with other Client Principals and Tribe Masters to promote good practice within the Customer Services team specifically and Objectivity in general.
  • Support the tribe master in their personal development.

You are the one if you have :

  • 5 10 years experience in working as a client relationship manager, account manager or client principal.
  • Ability to manage single or multiple clients at all levels of seniority from CEO down.
  • Proven history of leading, supporting and motivating a team.
  • Self-motivation and drive to act.
  • Strong knowledge of working with a nearshore team.
  • Experience in working in a software delivery environment.
  • Significant business development and client delivery experience.
  • Experienced in generating revenue opportunities by working with existing clients.
  • Experience in creating, negotiating and operating legal contracts.
  • Willingness to travel.

Why it is worth joining us:

  • We offer an inspiring working environment you will cooperate with experts in various fields.
  • We have an organizational culture based on knowledge-sharing and friendly help we do our best to give every support you need to excel at what you do.
  • Your voice is heard since our philosophy is based on good practices and open communication.
  • Flexible place of work (possibility to be based from home up to 3-4 days per week, visiting Coventry one day per week).
  • Group Life Insurance.
  • BUPA Medical Care.
  • Private Pension Plan.

Job Type: Full-time

Job Location:

  • Coventry, West Midlands