Administrator - Assessment Processing Contract:
Full-Time, Fixed-Term until December 2018 Salary:
£17,000 - £21,300 Location:
This role can be classed as a secondment opportunity for internal candidates with line manager approval.
What its about
An exciting opportunity has arisen for an Administrator, primarily based within the Vocational Assessment Processing team, in Operations. This is a flexible skills-based role that contributes to the efficient and accurate administration and despatch of OCR Entries and Results as well as assisting in a range of tasks that follows the exams processing cycle.
What youll be doing You will be:
Responsible for completing a range of tasks while moving the exams processing cycle; following instructions, meeting deadlines or levels of throughput and quality checking the outcomes to comply with agreed quality standards.
Report any processing exceptions not covered by the working instructions so that the appropriate course of action may be agreed. Report any processing failures in a timely and accurate manner.
Supervise temporary staff during peak processing periods and support other administrators within the department.
Provide effective input into the planning and review of admin processes and al User Acceptance Test current and new systems, reporting defects and possible solution.
Provide a positive and professional service to customers, ensuring enquiries are managed effectively. The work could involve any of the following activities:
Data entry and the associated quality checking
Producing, maintaining and executing relevant tasks associated with the exam series results schedules
Support of all assessment processing tasks when needed
Supervising temporary staff in peak processing weeks
Involvement with the on-going review and enhancement of our systems and processes
Provide data to support management reports
Dealing with administrative enquiries direct from examination centres and customers. What were looking for:
Numeracy and literacy skills
Decision-making able to apply knowledge of role and area in order to make sound business decisions and escalate where appropriate
Communication explain ideas clearly and fluently both written and verbal
IT able to use software packages to produce appropriate materials
Numeracy able to interpret data comfortably
OCRs processing systems must understand the cause and effect of processing steps
Specifications must understand the structure, business rules and the regulatory context that govern their operation
Accurate with data when using Microsoft Excel and Word, or other internal systems.
Can do attitude determined and resourceful in order to deliver the best results for the business within the agreed timescales and resources.
Strong team player, diplomatic, trustworthy, pragmatic and personable
Accurate and efficient strives to work to the highest levels possible at all times.
Flexible and adaptable can take on board new ideas and concepts quickly and easily
Collaborative able to work effectively and inclusively with a range of people, both internal and external to the business
Willing and able to make decisions within a clearly defined area and happy to take responsibility for them.
Focused on giving the best customer service by phone or e-mail
Highly motivated and able to manage their time effectively to meet tight deadlines
Who we are
OCR (Oxford Cambridge and RSA Examinations) is a leading UK exam board. We provide qualifications which engage people of all ages and abilities at school, college, in work or through part-time learning programmes. Our general and vocational qualifications equip learners with the knowledge and skills they need for their future, helping them achieve their full potential.
This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.
In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:
- Generous contributory pension
- 28 days annual leave, plus bank holidays
- Annual performance related bonus and increases (discretionary)
- Enhanced maternity/paternity pay and childcare voucher scheme
- Childcare vouchers
- Employee discount and cash back scheme at 2,500 retailers
- Cycle scheme
- Season Ticket Loan
- Subsidised staff restaurants
- Support for professional qualifications
- Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.
Work/life balance is important to us here at Cambridge Assessment, and we offer all our colleagues a range of flexible working options, which suit both the business and the employee. So please let us know of any flexible working requirements when applying and we can see how we can support you.
The closing date for receipt of applications is 28/02/2018 and interviews will be held on 07 - 09 March 2018 .
As part of your recruitment process you will be required to undergo a background screening. This will be carried out by our selected supplier, Credence Background Screening Limited.