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Operations Manager

Company: Splendid Hospitality    Location: Edinburgh
Being a key part of the Splendid family, all our team members need to be able to commit to:

Being the Best;
Making Responsible Decisions;
Keeping Promises;
Treating others, the Way They Would Like to Be Treated;
Continually Challenge Yourself and Each other.
Position Purpose

An Operations Manager role within a 43 bedroom hotel, located in the West End of Edinburgh. The main purpose of the role will be to support the GM in delivery of business strategies and organisational goals, whilst providing the leadership required to all hotel departments, during a fixed term for maternity cover of the current incumbent (minimum of 6 months)

Key Responsibilities

FINANCIAL RETURNS

Monitor and report variances against budget and control payroll costs and other expenses.
Work closely with the Cluster Revenue Team and GM to identify, communicate and action all sales leads.
PEOPLE

Oversee day-to-day operations and assignments of the hotel team; assist the General Manager in the development and communication of departmental strategies and goals.
Communicate and enforce policies and procedures. Promote teamwork and quality service through daily communications and co-ordination with other shifts and departmental managers/supervisors.
GUEST EXPERIENCE

Review guest feedback and implement strategies for continuous improvement.
Communicate to appropriate departments all pertinent information requirements and special needs for VIP arrivals, large groups and other key guests.
RESPONSIBLE BUSINESS

Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotels/owners policies and procedures and regulatory requirements.
Comply with relevant H&S legislation, considering its implications on the operation of the department including HACCP & COSHH.

Person Specification

Knowledge, Skills & Abilities
Operational experience in managing various hotel departments.
Ability to lead by example and to create a positive culture with staff, colleagues, and Management to ensure effective teamwork and high morale.
Proven Experience/Education Level
Knowledge and understanding of hotel IT systems, PMS & POS, as well as revenue extranet and channel manager applications.
Previous experience in Health & Safety, First Aid an advantage.