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It Analyst

Company: Menzies Distribution    Location: Edinburgh EH12
IT Analyst, £Competitive with skills and experience

Overview and Responsibilities:
Do you have experience of 1 st line helpdesk support? Are you looking for looking for an exciting and diverse role within IT Helpdesk?

Menzies Distribution have a vacancy for IT Analysts, within our business support function providing helpdesk support to the wider business.

The IT Analyst role will be responsible for the following;

Handle, respond and log calls/enquiries and provide support/problem solving function

Follow up investigation and progress action/resolution

Control data communications and monitor for potential problems

Provide Desktop Support for the full range of Microsoft operating systems/applications

Ensuring all tickets are logged and tracked in the service management platform, service now.

Ensuring the correct priority is given to incidents

Participation in the change process and if required change board.

Participation in ad hoc project work

Ensuring all P1 incidents follow incident management process

Ensuring service catalogue is kept up to date

Participation in team meetings

Participate in regular 1:1 meeting with Team Leader

Key Skills

ITIL Qualifications

1 year + experience in IT support function or environment

IT Service experience, ideally using Service Now.

Excellent communicator together with strong interpersonal skills.

Logical and systematic problem and analytical solving skills

Good organisational skills

A good team player

PC Literate

An understanding of how Information Technology influences and impacts day to day business.

2 nd Line IT Support

Current ITIL certification.

Relevant degree or equivalent experience.


Menzies Distribution values its employees and looks to provide support to all employees during their tenure. We provide the following benefits to all employees:

Pension Scheme

Generous annual holiday

Life Cover

Child Care Vouchers

Eye Care

Continuous Professional Development and training opportunities

Menzies Distribution reserve the right to remove this vacancy at any time

Closing Date: 28 th February 2018