Menzies Distribution Location:
IT Analyst, £Competitive with skills and experience
Overview and Responsibilities:
Do you have experience of 1 st line helpdesk support? Are you looking for looking for an exciting and diverse role within IT Helpdesk?
Menzies Distribution have a vacancy for IT Analysts, within our business support function providing helpdesk support to the wider business.
The IT Analyst role will be responsible for the following;
Handle, respond and log calls/enquiries and provide support/problem solving function
Follow up investigation and progress action/resolution
Control data communications and monitor for potential problems
Provide Desktop Support for the full range of Microsoft operating systems/applications
Ensuring all tickets are logged and tracked in the service management platform, service now.
Ensuring the correct priority is given to incidents
Participation in the change process and if required change board.
Participation in ad hoc project work
Ensuring all P1 incidents follow incident management process
Ensuring service catalogue is kept up to date
Participation in team meetings
Participate in regular 1:1 meeting with Team Leader
1 year + experience in IT support function or environment
IT Service experience, ideally using Service Now.
Excellent communicator together with strong interpersonal skills.
Logical and systematic problem and analytical solving skills
Good organisational skills
A good team player
An understanding of how Information Technology influences and impacts day to day business.
2 nd Line IT Support
Current ITIL certification.
Relevant degree or equivalent experience.
Menzies Distribution values its employees and looks to provide support to all employees during their tenure. We provide the following benefits to all employees:
Generous annual holiday
Child Care Vouchers
Continuous Professional Development and training opportunities
Menzies Distribution reserve the right to remove this vacancy at any time
Closing Date: 28 th February 2018
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