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Seasonal Visitor Services Guide

Company: Dynamic Earth    Location: Edinburgh EH8

About Us

Dynamic Earth is a unique and iconic visitors attraction; it is like nothing else on Earth. Its a chance to experience the primeval forces of nature as they shaped our planet, to journey through space and time and even go on a 4D VENTURE around the world. Youll be embarking on the interactive adventure of a lifetime - the lifetime of our planet. This means that you will be working in an exhilarating, interesting and engaging work environment.

Requirements of the Seasonal Visitor Services Guide

We are currently recruiting for seasonal staff to work from February 2018 until the end of October 2018 with a possibility of becoming a permanent position. We are looking for friendly, outgoing and enthusiastic staff to work in our visitor attraction, working up to 5 days per week. This position is to assist within the exhibition guiding visitors through their journey, presenting factual scientific information whilst engaging with visitors to meet Visit Scotlands 5 star standards.

Responsibilities of the Seasonal Visitor Services Guide

  • Welcome and orientate guests throughout the tour,
  • Present factual information on earth sciences to groups of visitors which accurately represent and brings to life key messages within the exhibition,
  • Handle customer enquiries and complaints in an efficient and friendly manner applying a very proactive customer focused approach,
  • Maintain a high standard of punctuality and personal appearance,
  • Ensure that all public areas are tidy and presentable at all times.

Qualifications/Experience

  • The ideal candidates will be enthusiastic, warm and friendly, with excellent verbal communication skills and a genuine interest in working with people.
  • A positive attitude is essential plus the ability to keep visitors well informed while adhering to operational procedures.
  • An interest in earth sciences would be an advantage but is not essential.
  • Previous experience in working and engaging with the public is also advantageous.

Benefits of the Seasonal Visitor Services Guide

  • Complimentary entry to Dynamic Earth for family and friends
  • Free staff car-parking
  • 25% Discount in the Natural Selection Gift Shop
  • Subsidised meals from the Food Chain Caf
  • Free entry to ASVA member Visitor attractions
  • Unlimited Gym Membership at MacDonald Holyrood Hotel
  • Staff Canteen (complimentary tea, coffee, bread)
  • Staff Excellence Award - High street vouchers
  • Company pension contribution of 3%
  • Confidential advice-line through Zurich
  • Dynamic Earth branded workwear supplied

Please apply with your CV & Cover Letter setting out why you think you are the best person for this job.

Previous Applicants Need Not Apply

Due to the likelihood of us receiving a high volume of applications, only those candidates selected for an interview will be contacted upon application.

Job Type: Temporary

Salary: £7.50 to £8.00 /hour

Required experience:

  • working and engaging with the public: 1 year