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Data Administrator

Company: Momenta    Location: Glasgow
What´s The Role?
Our client, a ´Big Four´ Professional Services firm, is looking for people to join the administrative support team on a financial review project. After training, you will be given responsibility to manage assigned cases, supporting the resolution of complex regulatory risks and issues, in line with FCA objectives. This is a fantastic opportunity to gain experience with an established Professional Services firm, in a supportive and fast paced environment, with the scope to learn and develop skills.
Tell Me More
Location: Glasgow
Rate: £150 per shift
Work pattern: Thursday; 6pm-6am, Saturday and Sunday; 7am-7pm
Start date: 22nd January 2017
Duration: July 2018 with possible extension

Your day-to-day activities will include:
Research, gather and present data relevant to the customer complaint using in-house systems to log and allocate cases for review
Ensure the complaint handling process is complete and sufficient data has been gathered to ensure full investigation can be completed
Gather information to deadlines and quality standards whilst maintaining customer outcomes
Communicate with clients through written correspondence
Process figures, carry out analysis and produce reports
Liaise with the investigations team and senior managers
The Benefits For You
You´ll be working with a global consultancy and advisory firm where you can use existing knowledge and experience to make a difference, as well advance your career and develop new skills. This is a highly visible role on a major project where your contribution will not go unnoticed.
What Knowledge, Skills & Experience We Need
Understanding of the products against which PPI complaints are made
Ensure early identification and escalation of risks
Provide excellent customer service
Ability to identify opportunities to improve the customer experience
Work to set personal performance standards and work with the team to contribute to customer outcome within a timescale
Highly organised and confident to use multiple banking systems
Driven to achieve targets and take ownership of workload
Excellent analytical and letter writing skills with attention to detail
Relevant general banking experience internal or externally
Next Steps
To express your interest in this opportunity, don´t delay; please click Apply now