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Service Manager

Company: Orona UK    Location: Glasgow
ORONAs activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 99 countries , we have 180,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity.

We are looking for a Service Manager to join our Service team at our Glasgow office. Reporting to the Service Director you should have a proven track record in Service/Operational Management and will be responsible for:

Managing all direct reports including a team of Field Based Engineers, Account Managers and Administrators

Managing the maintenance operation controlling the day to day service provided to customers through work planning, scheduling and route management

Ensuring servicing is carried out according to the agreed schedule and quality expectation

Account managing key customers and winning new business in service contracts, repairs and modernisations

Delivering accurate management reports including the monitoring of callouts, investigating excessive breakdowns to establish reasons and finds solutions to prevent continuation.

Managing the regions repairs business providing support to the Account Manager for evaluating, assessing and quoting for repairs and modernisations resulting from client requests, engineer´s reports and insurance reports.

Responsible for converting warranty lifts into service contracts and continually on the lookout for new service contract business throughout the area

Responsible for negotiating and agreeing contract renewals to create opportunities for winning additional service contracts, repairs and modernisations.

We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals.

Benefits include:
Company Vehicle

Bonus Scheme

All necessary equipment and safety training to keep you safe

A pension scheme that you will be automatically enrolled into after 3 months which both you and the company contribute to

25 Paid company and 8 public holidays

A minimum level of life insurance

Access to Childcare Voucher scheme If you meet all of the above requirements, please click apply.