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Casework Coordinator

Company: British Red Cross    Location: Glasgow
Location: Glasgow
Contract type: Permanent
37.5 hours per week
Salary: GBP 18,805 - GBP 19,276 per annum DOE

About the role
The Casework Coordinator will work directly with people most of whom are, or have been, in the asylum system. This role is split across two services - the Short Term Asylum Response (STAR) service, and Duty Casework.

The successful candidate will focus on two main areas on a weekly basis:

50% of this role will primarily involve preparing applications for financial and accommodation support from the Home Office and appealing to the Asylum Support Tribunal when this is refused. It will also involve making appropriate referrals or advocacy when the Home Office are unwilling to provide support.50% of the caseworker´s time will involve preparing applications for financial and accommodation support from the Home Office and appealing to the Asylum Support Tribunal when this is refused. It will also involve making appropriate referrals or advocacy when the Home Office are unwilling to provide support.

50% of the caseworker´s time will involve supporting clients who have presented at the Red Cross office and require an on-the-day Duty response. This will mean seeing clients who are homeless and destitute, or where you have identified a safeguarding issue, and who therefore require more immediate and complex casework than our front desk can provide. Many of these clients are very vulnerable and this role involves making appropriate referrals or advocacy to various external bodies including Social Work and the Home Office within a limited and pressurised time frame.

Both aspects of the role will involve working closely with other Refugee Support and Restoring Family Links teams and other internal and external stakeholders.

This is a demanding role, requiring excellent communication skills, ability to work sensitively and the ability to remain calm under pressure. Significant numbers of the people we assist are survivors of torture or trafficking and many are dealing with high levels of distress or trauma.

About the team
The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies. We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives.

The British Red Cross has a long tradition of providing practical and emotional assistance to vulnerable asylum seekers and refugees. Our trained volunteers provide much needed support to thousands of people every year, helping them to access local services and adjust to life in a new country.

About the person

Understanding of issues relating to refugees and asylum seekers

Educated to GCSE or equivalent by experience

Understanding of the needs led user focused philosophy

Understanding of immigration legal parameters and safe practice

Knowledge and understanding of the roles, functions and purpose of statutory and non-statutory agencies in the field of refugees

Working knowledge of current policy and legislative developments in the asylum and Immigration field

Working knowledge of rights and entitlements of statutory services available to newly granted refugees and/or the family joiners

Organisational skills - planning, managing and monitoring own and others workload

IT literate. Experience of using email, word processing, database and spread sheet packages

Time management skills - responding to and prioritising a range of competing demands

Excellent communication skills, including ability to communicate with people from other cultures and those whose first language is not English

Strong interpersonal skills in partnership working

Proven ability to ensure sensitive, safe and ethical working practices within projects working with vulnerable groups of people.
Closing date for applications is 23:59 on Monday 29th January 2018, with interviews to follow.

Please click here to view the full job description and person specification for this position.

About the organisation
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.

We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.

We offer a wide range of staff benefits, these include:
36 days holiday (including Bank Holidays)

Up to 6% contributory pension

Childcare vouchers

The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.

As part of its recruitment and selection process the British Red Cross undertakes PVG/DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Refusing to ignore people in crisis.