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Sales Consultant

Company: Swarovski    Location: Glasgow
To act as a Brand Ambassador for the business and to provide the Circle of Excellence customer
service and selling proposition to our customers. A daily focus on meeting KPIs and objectives set for
you by your manager and the business to ensure organisational efficiency and constant personal and
professional development.

WHAT YOU CAN EXPECT

WHAT WE EXPECT

  • To ensure a consistent delivery of the Circle of Excellence and Swarovskis Brand Values
  • To offer the Be Swarovski or SCS loyalty programme to all customers that qualify
  • To ensure all company procedures relating to Health & Safety, till operation, security, stock
management, HR processes and opening / closing procedures are upheld
  • To control stock losses by ensuring that all procedures relating to receipt, handling, storage
and security procedures are carried out correctly as directed by management
  • To ensure that any customer complaint or query is dealt with efficiently and in accordance
with company procedures and escalated to management as necessary
  • To maintain stock levels in accordance with the company visual merchandising guidelines
  • To ensure that a high standard of hygiene and housekeeping is maintained within the
boutique/concession through established cleaning routines
  • To maintain a high standard of personal presentation and professional behaviour ensuring
representation of the brand at all times
  • To ensure fully aware of new product lines and have a comprehensive understanding of the
product features and benefits as to provide accurate information when discussing with
customers
  • Flexible to participates in special events, promotions and stock takes outside of normal
trading hours
  • To be available to work additional hours to include, evenings, weekends, late nights and bank
holidays as required by the boutique and business.

WHAT WE OFFER