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Soft Service Manager (cleaning & Security Services

Company: Compass Group UK & Ireland    Location: Glasgow
We have a fantastic opportunity for Soft Service Manager to assist in managing a prestigious, recently awarded contract providing exceptional service to a high profile client along with developing and leading a passionate team.

You will oversee the Catering, Cleaning, Front of House and Security onsite managing a team of 35.

Responsibilities

Oversee the Catering, Cleaning, FOH and Security onsite

Ensure outstanding customer service and operational standards are maintained at all times.

Set and manage operational procedures and processes and continuously review them to ensure best practice.

Identify, own and resolve complex customer service issues, driving service improvements

Motivate, inspire and empower your team to deliver outstanding results

Effective management of sub-contractors

Will assist the general manager to manage a large team , including cleaners, catering and housekeeping staff.

Support delivering H&S, F&H, auditing and compliancy

Completing regular audits

Ideal Candidate

A background in facility management within a cooperate environment or hospitality

Must be able to work well under pressure

Have an excellent eye for detail

Experience in H&S and auditing

Experience of working within brand guidelines to deliver results

The ability to deal with stake holder engagement and communicate with high profile clients

Excellent communication skills

Must be able to work flexible hours

Package Details

Up to £28k depending on experience

Monday - Friday, need to be flexible

Opportunity to join the compass pension and share scheme

Up to 10 % discount in various high street stores including travel

Opportunity to work for the largest contract catering company in the world where there is always opportunity for progression

About Us

14forty self-delivers food and hospitality, cleaning, security, guest and business services, and works with trusted partners to deliver other, technical services. Through its provision of a truly integrated service, with a single management point of contact 14forty reduces organisational expenditure on facilities management, drives bespoke service agreements and provides better value for money.

Built on the fact that there are 1440 precious minutes in every day, 14forty aims to maximise the productivity of each of these for its clients. Its employees are highly trained and multi-skilled enabling them to fulfil several functions, whilst one point of contact and intelligent management information ensure that performance expectations are exceeded.