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Customer Service And Sales Advisor

Company: NFU Mutual    Location: Glasgow
Location: Glasgow City Centre
Permanent, 35 hours
Salary: £18,000-£21,000 + up to 25% monthly bonus potential

About Us

From our humble beginnings in 1910, NFU Mutual has passed milestone after milestone to grow into a leading UK insurer and financial services company with an award-winning portfolio of products. Were a UK general insurer and financial services organisation, focusing on those people who live and work in the countryside.

Mutual Direct Glasgow operates as the main contact centre for our insurance products and services. You wont find us on any price comparison sites, were all about having real conversations with the customer to ensure we can help them to our best ability.

About the Role

As a Customer Service and Sales Advisor for NFU Mutual Direct, you will be delivering the best possible service to ensure that our customers expectations are not only met but exceeded.

Theres no cold calling here, as you will be taking inbound phone calls to advise new and existing customers on our Home and Motor product range. Whether youre discussing a policy renewal or insurance quotes its all about listening to the customer and providing them with a tailored option.

Our training programme will give you the customer service skills and product knowledge to speak to customers confidently and in genuine, non-scripted way.

About You

Your personality is vital to the role, as a building relationships with customers and colleagues will be a big part of your job. Ideally you will have excellent customer service standards through practice. That doesnt necessarily mean your experience needs to come from an insurance, financial services or even a contact centre background, however that is a bonus.

The important part is that youre a self-motivated candidate with strong communication skills. We want people who are up for a challenge and enjoy problem solving. Multi-tasking is another key element to the role, as you will need to focus on customer conversations while navigating through our in-house systems.

Whats in it for You

With NFU Mutual you get more from work.

Our office is based within Glasgow City Centre, so were easily accessible by public transport, car or bike and have the benefit of being surrounded by a choice cafes and high street shops.

Your shift patterns will run Monday to Friday between 8am-8pm and require rotational Saturday shifts from 9:00-12:30pm.

Our generous benefits package offers a competitive salary and an extensive training induction to help you provide the best service and understanding of our products. Were big on development and have a range of training courses and opportunities to help you progress your career with us.

We also provide you with the following:
  • 25 days annual leave, plus bank holidays
  • Holiday buy/sell options
  • Contributory pension scheme
  • Gym benefit and cycle to work plans
  • Variety of High Street store discounts
  • Private health care options
  • Discounts on NFU Mutual products