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It Service Manager

Company: npower UK    Location: Leeds
The Opportunity

Following a re-structure within our IT Service Delivery Function, we have an exciting and challenging opportunity for an experienced IT Service Manager to join our team on a permanent basis. Working in an agile environment, this role can be based in either our Leeds or Durham office.

What you will be doing

As the IT Service Manager, you will be responsible for all IT services for our Home and Business department. Working with senior business stakeholders and internal IT colleagues, you will ensure the IT services are operating to a sustainable delivery model that meets the agreed service levels.
In addition to the IT service element, you will drive business services cost and decisions based on detailed knowledge of the IT service components. In line with service budgets, you will be accountable for driving down the total cost of ownership (TCO) of the business services portfolio.
Joining 3 other Service Managers, you will be supporting a successful business area that will give you the opportunity to be involved in high profile projects and services. As a result, you will need to have strong communication and negotiating skills, interacting with senior management across the business.

What we are looking for

Ability to act as trusted advisor to the business on service run activities
Knowledge of how IT service components integrate to form business services
Financial management expertise and an understanding of the company´s financial practices and goals
Experience of delivering organisational change
Demonstrable experience of building, leading and developing teams, including virtual teams
Strong senior business and IT stakeholder management skills
Strong analytical, negotiation, influencing and problem resolution skills
Knowledge of industry-standard project management / IT support methods e.g. PRINCE 2, ITIL.

Why you should apply

As well as a competitive salary and impressive benefits package youll also get the opportunity to really shape the future of our business. Along the way, well give you all the support you need to develop your skill set and achieve your long-term ambitions.

You will also receive a 15% bonus opportunity, private healthcare cover, 25 days annual leave and company pension scheme.

Our company

innogy SE is colourful, flexible, full of energy and creative ideas. We are located all across Europe and together with 40,000 colleagues in renewables, grid, and retail we create a sustainable energy system for new generations to live in a world worth living in. We are offering existing and potential customers innovative and sustainable products and services which enable them to use energy more efficiently.


We operate a preferred supplier arrangement, however, if you wish to be considered at the next review session please submit a brief overview of your capability to