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Service Excellence Specialist - Part Time 25 Hours

Company: thebigword    Location: Leeds LS12

thebigword is a global, technology enabled language solutions provider, that delivers translation (written word) and interpreting (spoken word) services. thebigword employs 500 people based in 13 offices in 11 countries, working with more than 12,000 linguists worldwide.

At the centre of thebigword approach is delivering customer focussed solutions, of the highest possible quality and making the global communication process smooth for over 2,500 public and private sector clients.

We have a new opportunity for a Service Excellence Specialis on a part ime basis, (25 hours per week), to join our team in Leeds, where you will be responsible for resolving client and linguist issues in a timely and efficient manner, whilst proactively contributing to the improvement of quality and service delivery in the business.

You will be the central point of contact in operations for all customer and linguist experience related issues, having accountability for the swift resolution of complaints and issues.

The ideal candidate will have a strong desire to provide excellent customer service and a flair for investigation and resolution of complex queries. Your communication skills will be second to none with an empathetic approach to customers.

Key knowledge, skills and experience required:

  • Strong desire to provide excellent customer service
  • A flair for investigation and resolution of complex queries
  • Excellent communication skills
  • Excellent listening skills and the ability to build rapport quickly with customers
  • Experience and knowledge of operation is essential, ideally 1-2 year Project Management/ Coordination experience
  • Empathetic approach to dealing with customers in challenging situations

thebigword will offer a full training and support program with competitive rates of pay and the opportunity to be part of the most prestigious and fastest growing language service organisations.

If you are interested in this position and believe you have the necessary requirements to fit the role, then please click the apply online button

Please note: Due to the nature of our business, all successful applicants will be required to complete a basic criminal records disclosure.

thebigword is committed to encouraging diversity and opposing all forms of discrimination in our working environment. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. As an international company that operates worldwide and due to the nature of our industry we are a multicultural company. We have a large diverse client base which demands diversity amongst our employees to be able to service our clients effectively, thus meaning we employ people from different cultures and we do not discriminate against people on grounds of race, ethnic origin, colour, nationality, national origin, religion/belief, age, gender, gender reassignment, sexual orientation, marriage, civil partnerships, pregnancy, maternity or disability

Job Type: Part-time

Salary: £16,000.00 to £16,500.00 /year

Required experience:

  • Customer Service: 1 year