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Customer Services Consultant

Company: Tenet Group    Location: Leeds
Here at the Tenet Group we like to think of ourselves as a fun, friendly, flexible place, with a really pleasant family-feel atmosphere. We are one of the largest Independent Financial Adviser support group in the UK with over 25 years industry experience, and we provide a wide range of services that enable us to provide quality financial advice and services to meet the requirements of our clients.

We are currently recruiting for a Customer Services Consultant based in our Leeds Head Office, reporting to the Customer Services Team Leader. In this role you will provide a client focussed service and resolve client enquiries in accordance with department policy and procedures.

You will be responsible for the following:
Respond to enquiries in a customer focussed manner and in accordance with department policy and procedures.
Complete customer enquiries and processing within agreed service levels.
Escalate and resolve complaints in accordance with policy.
Input data accurately onto IT systems.
.
Incorporating Tenet Advantage processes and procedures in to Customer Services workload.
Assisting Advisers to Navigate around Tenet systems including Tenet Advantage.
Resolve system queries, which can be of a technical nature. ie Tenet Advantage, Toolbars, Pop Ups etc.
Setting up Roles, User, Privileges, Re-setting Passwords.
System Administration. Including Providers, Products, Funds and Financial Rates & Settings etc

You will be able to demonstrate the following:
Good planning and organising skills, able to adhere to policies and procedures
Good time management skills, comfortable working to targets
Previous Customer Service experience is desirable but not essential
Excellent team player, also able to work independently
IT literate with the ability to explain processes and systems
The salary on offer is competitive, and dependent upon experience.

We also have an excellent benefits package available at the Tenet Group, which includes:

An annual performance-related bonus;
Access to our flexible benefits platform, Tenetflex;
Access to Perkbox the happiness platform;
25 days holiday as standard (and the option to buy or sell);
Company-funded Pension, Income Protection and Life Cover;
access to our Employee Assistance Provider (EAP);
Free mortgage and General Insurance advice;
An invite to our annual staff Christmas Party & Conference
Youll also get a free Easter egg every year from the Tenet Easter bunny!