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Assistant Manager

Company: National Express Group PLC    Location: Leeds

National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made more than 921 million journeys on our services in 2016.

Here at National Express we are looking for a proactive and forward thinking Assistant Coach Station Manager to support our very busy operation in Leeds.

Our aim is to provide the best possible experience to National Express customers and to remain their number one choice in passenger transportation sector.

Reporting to the Coach Station Manager, you will be leading the team, providing coaching, development and inspiration. Your role will include promoting and developing the safe and secure environment within the Coach Station and encouraging your team to always exceed their goals and customer expectations.

Key Responsibilities:

  • Manage, motivate and develop the team
  • Actively promote National Express safety culture
  • Monitor daily activities of our retail unit and other facilities within the coach station
  • Retain and develop strong working relationships with stakeholders
  • Address and resolve potential issues regarding service disruptions
  • Support the production of reports regarding sales and revenue
  • Staff performance management

Skills and attributes:

  • Proven experience in people management
  • Excellent organisation, planning and time management skills
  • Previous experience in a large scale customer service type operation
  • Extensive knowledge on Health and Safety regulations
  • Great customer service skills and ability to build strong relationships with internal and external stakeholders

Benefits

  • Attractive salary
  • 25 days annual leave
  • Free Coach travel
  • Company pension
  • Access to NX Health Bus
  • Employee Assistance programme
  • Variety of deals and discounts available through NX online portal
  • Endless opportunities for progression within the business

If the above sound like the next step in you professional career, follow our online application process to express your interest.

You may also have previous experience in the following: People Management, Customer Service Management, Airport, Bus Station, Train Station.