The importance of your role.
Fantastic customer care is at the heart of everything we do, and as a Pharmacy Advisor you’ll be part of helping customers feel good. It’s everything from the clear advice and care you offer them, to the wide ranges of dispensing services we provide.
Within Boots we have Pharmacy Advisors and this is sometimes known as a Dispenser. To provide fantastic customer care as a Pharmacy Advisor you will work across the healthcare counter and the dispensary to where the customer needs you most.
This is a great opportunity to develop your pharmacy career and make a difference to the lives of our patients. How will you do it?
With different types of pharmacies all over the UK, we’re giving patients the very best care and attention with the services we offer.
You will be providing healthy lifestyle advice and health services to our patients through great conversations as well as delivering the technical aspects of the supply of medicines.
This is often a fast paced environment, and you will interact with many different people, and will be a core member of the pharmacy and healthcare team.
As a Relief Pharmacy Advisor you will be expected to work across a number of stores dependant on the needs of the business. What you’ll be doing day to day
It’s all about providing health advice through focussed conversations with our patients, whilst giving clear and accurate answers.
Your duties will include:
- Tailoring conversations with every customer to ensure they leave your pharmacy feeling informed and confident about their healthcare needs
- Delivering the technical aspects of the dispensary whilst ensuring the safe supply of medicines e.g. ordering medicines, labelling, dispensing, endorsing and collection of prescriptions.
- Complying with legal and professional requirements and accepted guidance on professional practice in Boots.
- Seeking opportunities to engage with GPs and practice teams to drive services and items.
- Delivering efficient dispensary operations and ensuring dispensing losses are minimised. What you’ll need to have.
We’re offering you an exciting career opportunity and a chance to continue your professional journey. You may currently be or have previous experience of working as a Dispenser and will need to have an NVQ Level 2 equivalent in Pharmacy Services to join us.
But it isn’t just about experience or knowledge, we’re looking for people with a genuine passion for customer care, and who will be ambassadors for healthcare in our stores. You will have the ability to build strong relationships with patients and your team, and will be able to understand individual customer needs and tailor your support and advice appropriately. You will have the ability to advise customers with confidence and accuracy whilst remaining customer focussed.
To work within our dispensaries you also need to have completed a Medicines Counter Assistant (NVQ2) qualification or equivalent. However, if you have not previously completed this, we’ll support your development to complete our training within 6 months of joining us.
If you are interested in further developing your professional career, we can support you towards achieving both a competency and a knowledge based NVQ Level 3 (QCF) qualification in Pharmacy Services to become eligible to register as a Pharmacy Technician with the GPHC. This could then lead to an Accuracy Checking Pharmacy Technician (ACPT) role. As you continue to develop your healthcare knowledge through these qualifications and roles, your pay and benefits will reflect this.
Excitingly, this is just one of several routes your career could take you within Boots!