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Customer Services And Admin

Company: Clarus Living Ltd    Location: Leeds

We run several serviced apartments across three cities, Bradford, Leeds, and Manchester. We need some help with processing the bookings, and payments, and calling the guests to ensure they have everything they need.

Hours

Initially 7 hours a week, increasing as we enter the busy summer season. Hours are flexible, but must be at least one hour per day Mon - Sat. Some evening work to telephone guests.

Duties

Processing payments
Validating payments
Sending out online contracts
Checking returned contracts
Updating guest record
Pre-authorising deposits
Replying to customer queries
Telephoning guest prior to arrival
Telephoning guest during stay
Telephoning guest after departure

Experience

The ideal candidate must have experience with admin, be proficient with computer applications, and have some customer service experience on the telephone.

Communication skills are vital. This cannot be stressed enough.

A very good standard of written English is required.

Training

Training on the computer applications we use will be given using Zoom.

We may also require you to do an occasional site visit in Manchester and Leeds to meet us, and to familiarise yourself with our apartments.

Application

Please reply with your work experience, and a full CV.

Immediate start.

Job Type: Part-time

Salary: £9.00 /hour

Required education:

  • Secondary education