We run several serviced apartments across three cities, Bradford, Leeds, and Manchester. We need some help with processing the bookings, and payments, and calling the guests to ensure they have everything they need.
Initially 7 hours a week, increasing as we enter the busy summer season. Hours are flexible, but must be at least one hour per day Mon - Sat. Some evening work to telephone guests.
Sending out online contracts
Checking returned contracts
Updating guest record
Replying to customer queries
Telephoning guest prior to arrival
Telephoning guest during stay
Telephoning guest after departure
The ideal candidate must have experience with admin, be proficient with computer applications, and have some customer service experience on the telephone.
Communication skills are vital. This cannot be stressed enough.
A very good standard of written English is required.
Training on the computer applications we use will be given using Zoom.
We may also require you to do an occasional site visit in Manchester and Leeds to meet us, and to familiarise yourself with our apartments.
Please reply with your work experience, and a full CV.
Job Type: Part-time
Salary: £9.00 /hour