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Second Line Technical Support

Company: Blue Logic Computer Systems    Location: Leeds
We have been awarded the ´Best Tech Place To Work Award´ for 2017 and are looking for experienced Technical Engineers to join our amazing team here at Blue Logic.

Salary: Up to £30,000 p.a. PLUS excellent benefits including profit share bonus, personal development and training plan.

Blue Logic is one of the fastest growing IT Businesses in Yorkshire with over 80 employees. Based between Leeds and Tadcaster, in a rural setting where table tennis, barbeques and outdoor meetings happen on a weekly basis.

We are looking for a Second Line Technical Support Consultant who can provide an exceptional service to our customers both over the phone and face to face on site (when required), who have complex hardware and software issues.

You will ensure that all calls are logged into the helpdesk system, as well as updating your progress notes. You will be expected to manage the timely resolution of open calls and advise of your actions to the customer.

You will pro-actively identify potential problems and issues on customer sites and investigate if these problems could occur on other sites. Potential opportunities to replace or implement new solutions or equipment to our customers sites should also be identified.

The role involves the research and development of internal systems, liaising directly with the company directors about new technologies and market developments.

Qualifications/Experience required:
Minimum 5 years experience in a technical support environment with a very strong all round technical competence

Excellent knowledge of: Desktop PC´s and operating systems (Windows XP/Windows7/Windows8), networking and firewalls

Experience with: Anti-virus software management and rollout, backup technology, server installation, terminal server, IT security, data replication technologies

Experience in server set up, configuration and support - in particular small business server 2003/8 and server 2003/8, Exchange 2003/7/10

Ideally Microsoft qualified