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Guest Service Assistant - Full-time (5 Days Over 7

Company: Holiday Inn Express Leeds City Centre    Location: Leeds
Atlas Hotels is looking for a Guest Service Assistant (GSA). Being a GSA means being the person who makes our guests feel welcomed and pleased with their choice of accommodation. It means taking and showing pride in your hotel and delivering a great guest experience consistently.

As a GSA you may be the first person a guest encounters at our hotel so youll need to be friendly, professional and confident. Youll be the person a guest turns to if they have any concerns or complaints and youll be empowered to make things right. GSAs are the beating heart of our hotel and get involved in everything from serving at the bar, preparing breakfast and taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues, so youll be great at juggling tasks and turning your hand to many different things.

Were looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service. Practices and processes can be taught, but pzazz is what comes naturally to our GSAs and is what makes them special.

Preferred skills:
articulate and communicative


good interpersonal skills

organised and systematic

concerned with quality of product and service

computer literate

team worker

This role involves varied shift patterns (early starts; late finishes) and will be working any 5 days out of the 7. You must be able to get to the hotel easily for a start time of 6.45am. When working a Late shift, you will finish at 10.30pm and you need to be able to get home at this time. Atlas Hotels pays national living wage regardless of age.

Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of the closing date, please assume you have been unsuccessful on this occasion.