The role requires you to collect outstanding payments on mid to high value overdue accounts whilst providing excellent customer service to licensees. To maintain/improve debtor days for maximum cash flow and minimum bad debt.
As a Collections and Recoveries Adviser you will be responsible for managing assigned overdue accounts. This will include; chasing outstanding payments for licence fees, receiving customer calls for payment or disputes, being aware of the challenges of licence fee collection, being aware for the impact of instalments and / or customer service quality on debtor days and raising concerns with respect to doubtful / bad credit. You will be responsible for preparing enforcement referrals for potential infringement investigations, assigning collection value to these where possible. To write off bad debt within authorised threshold, ensuring it is the only option and supporting documentation exists. You will be creating VAs with insolvent customers in order to agree on the portion of protected versus unprotected debt and cancel licenses, within authorised threshold and to validate bankruptcies where required. To educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to contractual licensing terms and conditions.
Skills and experience
The successful candidate will be educated to GCSE level or above. Have experience in debt collection and credit control. You will have worked within a collections or customer contact centre, with experience of working within a target driven Commercial Credit team. If youre a determined individual who takes pleasure in providing quality customer service, solving problems and seeing projects through to completion, youre probably the kind of person we need. And if you enjoy working in a team, all the better. Passionate about music too? Now youre really talking our language. And if you happen to think logically, get to the point fast and like to have a laugh along the way, come in, sit down and tell us why you think youd fit right in.
Your pay slip is not the only part of the package. As well as offering a competitive of £18k to £20k, we also have some great additional perks to make life more fun and financially beneficial for you. Working for us should be enjoyable and fulfilling and we want to maximise your potential; this is why we will invest in your personal and professional development to nurture your ambitions and reward performance.
Job Type: Full-time
Salary: £18,000.00 to £20,000.00 /year