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Weekend Team Leader

Company: Scoutess Consultancy    Location: Leicester

Job Summary

Great opportunity to join a company who are at the forefront of their industry, as they continue their amazing journey. Fantastic benefits, amazing offices and a working pattern that enables you to follow your passion Monday-Friday.

Responsibilities and Duties

To lead and manage a team of Customer Service Agents, ensuring customer service levels are achieved through:

  • Daily team briefings, communicating all key messages and targets clearly and gaining buy in
  • Allocating daily operational tasks to team members, ensuring all team members are fully aware of how they need to perform
  • Ensure working shift has adequate cover at the appropriate times to ensure service levels are achieved
  • Listen to team calls to monitor performance and coach immediately to ensure performance is improved
  • Observe team members and ensure adequate training and coaching is carried out to
  • Motivate team members, to ensure they are fully engaged and build team spirit
  • Recognise great performance through the reward and incentive scheme
  • Deal with any escalated queries and concerns inline with company policy

Please note you will need to commit to working both a Saturday and Sunday day shift.

Qualifications and Skills

2 years team management experience within a customer facing environment

Benefits

25 days holiday

Structured training and coaching, with 12 month support plan

Pension scheme

Range of lifestyle benefits including discounted shopping vouchers

Reduced gym membership

Free refreshments and reduced cost cold and hot meals

Job Type: Part-time

Salary: £30,000.00 /year

Required experience:

  • management: 2 years