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Customer Consultant

Company: Samsung    Location: Leicester
Samsung are looking for two customer consultants to join their team on a part time 12 hour contract.

Our Values

Our values are an extension of our in-store personality. These characteristics are:
Playful - We want our customers to share our passion and have fun with our products, by enjoying our technology party every time they meet us.
Enriching - We show our customers and partners how technology does more than just improve, but truly enriches their life.
Knowledgeable - Years of technology and retail experience mean our staff are comprehensively supported to ensure every customer leaves our stores feeling happy and confident.
Exciting - We are excited about the future and want to share this excitement with our customers. Our team reflect that in their passion and positive approach.
Memorable - We are all unique and upholding these values allows us to create memorable interactions for every customer, supplier or partner who comes into contact with us.
Approachable - We are more than just a brand or company. We encourage our people to have personality to strike up conversations and care about every one of our customers as individuals.

Responsible for:
Health and safety
Customers and customer measures
Hitting store KPIs
Store standards
Own development through internal training programmes

Knowledge, Skills and Experience:

Exceptional customer service skills and experience gained in a customer central retail environment
Communication and influencing skills that generate commitment and loyalty from customers
The ability to prioritise customers and task to deliver a great customer journey
A commercially minded approach to retail service
An ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you
Previous retail experience is ideal but not essential
Exposure to the Samsung eco system and a love for all things techy


Please send an email of their CV and Covering letter for the job to Jaskaval.Aujla@prs-and.me