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Customer Service Assistant

Company: NHTA Ltd    Location: Leicester

Outfox the Market is an exciting and revolutionary growing energy supplier based in Leicesters city centre.

Were taking the market by storm offering customers something different. Were fast paced, fresh and fun to deal with and people love it!

Were looking for the right people to help us grow with the buzz we have created and need candidates looking to get stuck in and help us out, whilst learning great skills on the way.

Impress us, and youll progress in terms of role, the opportunities on offer and the rewards you receive.

Job Scope -

As one of the heroes of the Outfox the Market Customer Services Team, youll be responsible for providing first class customer experience to all our customers ensuring that all customer contact is answered and dealt with as best as possible. Youll be asked all sorts of questions and we aim to get them all answered brilliantly and keep customers as happy as they can be.

Some of the main tasks youll be dealing with are talking with customers via our webchat, on the phone or via email. At the same you will be talking with our technical teams and managers to sort out customer accounts and industry technical issues to make sure everything is running smoothly.

Candidate Requirements

  • Wed like candidates to be confident in writing and speaking nicely and politely to customers
  • Plenty of computer skills

The Role -

  • Managing customer queries and responding to them quickly
  • Using our CRM system to record how youre helping out our customers
  • Talk to our other Outfox the Market staff to make our customers experience a dream!
  • Learning about the industry so you can diagnose problems and fix them yourself

The Person

  • Never wants to be bored and loves the buzz of a rapidly growingly company.
  • Great communication and interpersonal skills
  • Takes care in your work
  • Can think outside the box and suggest fresh ideas
  • Likes working in a team
  • Wants to build a career in an industry that has plenty of possibilities
  • Represent Outfox the Market as if it were your own

This is a really exciting opportunity to join an organisation which can offer a long term future career.

Wage: £3.50p/h

Job Type: Apprenticeship