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Security Operations Manager

Company: Highcross    Location: Leicester

In this role you will be supporting the Contract Manger in all matters relating to the service delivery of the team and work in accordance to the standards required by VSG and the client. You will provide exceptional leadership and day to day management of the centre VSG team which is responsible for supporting and managing all of the centre operations 24hrs per day 7 days per week. We are looking for a natural leader with the ability to motivate and develop others and inspire them with your passion for excellent customer and client service delivery.

  • You will act as (when required) the Duty Manager for the centre, taking full responsibility for centre operation and ensuring the centre is operated in accordance with the standard operating requirements
  • Responsible for supporting and managing all of the centre operations both inside and outside of trading hours together with weekends
  • Ensure a high level of Customer Service is delivered and maintained at all times

Essential Experience

  • Strong customer service in skills
  • Effective people management skills
  • Good verbal & written skills
  • IT Literate
  • Ability to remain calm under pressure
  • Excellent analytical skills to critically evaluate the information gathered and prioritise activity and on going communication
  • Significant experience of managing people and challenging situations
  • Excellent oral communicator
  • Strong written skills for reports, incidents and presentations
  • Excellent interpersonal skills, to liaise with security officers, managers and directors
  • Commercial awareness of cost implication for decision making implications
  • Strong influencing skills to achieve business objectives
  • Resourceful and creative, able to deliver proactive initiatives

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