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Lettings Assistant

Company: Urban Sleep Ltd    Location: Liverpool

Job Summary

We are looking for a reliable and organised individual who can deliver high standards in all aspects of their role to join our lettings team at Urban Sleep in our new purpose built Liverpool City Centre developments.

As a Lettings Assistant you will respond to customer enquiries and participate in the letting, administration and upkeep of our properties.

Responsibilities and Duties

Key tasks & activities

  • Carrying out reception duties and being actively involved to provide continuous cover for our clients
  • Responding to and resolving customer enquiries face to face, via telephone & email
  • Organising and carrying out viewings & property inspections
  • Maintaining sales and service related records, filing systems and computer files
  • Writing and distributing notices to tenants
  • Performing check-ins and check-outs
  • Tenant deposit management
  • Recording maintenance issues and arranging appointments
  • Maintaining excellent property presentation
  • Escalating any unsolved disputes to Lettings Administrators
  • Ensuring all company policies and industry compliance´s are adhered to at all times

Qualifications and Skills

Successful candidates will have at least 1 year of sales & customer service experience, ideally in residential property lettings & management and able to occasionally work evenings and weekends if required. This role is best suitable for someone with fantastic customer service & problem solving skills and great initiative.

Job Type: Full-time

Salary: £16,000.00 to £18,000.00 /year

Required education:

  • Secondary education

Required experience:

  • Customer Service: 1 year

Required licence or certification:

  • Driving License