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Customer Service Representatives

Company: QVC    Location: Liverpool
Customer Service Representative Salary: £8.53 - £8.63 per hour + Shift Premiums + Benefits

We´re looking for talented Customer Service Representatives who are passionate about creating a great customer experience to join our Award Winning Contact Centre based in our QVC Customer Operations Centre, Knowsley Business Park L33 7RR.

To be truly great in this role, you´ll bring your personality and energy along with the ability to tailor your service to our customers´ needs (we don´t believe in scripted calls). You will also have a passion for creating an incredible customer experience every time.

We need people who have a friendly, professional and natural telephone manner with the ability to effectively handle inbound calls from our customers, demonstrating tact, discretion & patience, whilst dealing with a high level of confidentiality. Good interpersonal and communication skills along with team spirit are essential for this role.

As a Customer Service Representative you will:

  • Deliver a great customer experience to all QVC customers
  • Respond to customer inquiries and resolving customer issues at first point of contact
  • Meet department and individual productivity goals of customer call times to ensure our customers aren’t kept waiting
  • Make suggestions and notify the correct departments of any concerns that could impact our customers shopping experience
  • Put forward your ideas on how to improve the customer experience
  • Provide a positive image of QVC to every customer in line with the QVC brand and Values.
  • To undertake any such other duties of a similar nature that may be assigned from time to time.

Training & Support

We´re not looking for the finished representative, but what we are looking for is someone who can learn quickly and has the right mix of great customer service experience and the desire to go the extra mile for our customers. You will also need great attention to detail and accuracy.

We will provide you with up to 4 weeks training. This training will provide you with all the technical skills you need for the job. You will be fully trained on our systems and technology however good PC skills are essential for this role.

Benefits:

  • 23 days holiday entitlement (pro-rata)
  • Share Success Company Bonus Scheme
  • Company Pension plan - employee contribution is 4% and employer contribution is 8% of basic salary.
  • Staff discount of 20% on products sold at QVC and access to the onsite staff shop featuring heavily discounted goods.
  • MyQVC Rewards - Retail discount scheme – offering discounts from a wide range of retailers and suppliers and many more!

Our call volumes change regularly based on the products being sold per hour so flexibility is crucial for us to ensure we deliver an exceptional customer experience.

Available Shifts include: (Start Dates: 19.02.2018 + 05.03.2018)

Part time Days 15 hour contract, including an additional 10 hour flex. You must be flexible between 7am - 6pm Monday - Sunday

Part time Evenings 10 hour contract, including an additional 10 hour flex uplift You must be flexible between 5pm - 2am Monday - Sunday

Full Time Days 37.50 hour contract. You must be flexible between 7am-6pm Monday - Sunday

For parents claiming Tax credits we will increase the contract to 16 hours per week from the 15 hours basic.

What happens next?

  • If this sounds like the role for you – click ‘Apply’
  • Visit our website and fill in our online application form which shouldn’t take more than half an hour or so to complete
  • If you pass the online assessment, we will be in touch to let you know the next steps.
  • Attend a recruitment event at our Knowsley Site, which will take about 2 hours. You’ll get to meet the team and see what the job’s really like.

We look forward to hearing from you!