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Business Portfolio Governance And Control Manager

Company: Shop Direct    Location: Liverpool
Friday 19th January 2018

In the world of retail things happen fast, especially at Shop Direct. We´re transforming at an unprecedented rate, becoming a truly world class digital retailer. Ensuring we make our customers aware of products that are relevant to them is really important to us and we know its really important to our customer. Its central to our strategy and why we´re looking to attract the very best talent we can and build on our already impressive team.

About us

Were the UKs second largest pureplay online retailer and we exist for one simple reason; to make good things easily accessible to more people. Its our purpose, why we get out of bed in the morning.

It means offering the best range of famous brands, a seamless online shopping journey and unique ways to spread the cost that our customers love.

Weve been doing it for more than 80 years and our digital department stores have become household names, from the much-loved to, which is now our biggest and fastest growing brand with sales of more than £1bn.

Today, we turnover more than £1.9bn, our websites get over 1.2m visits every day and 62% of our online sales are from mobile devices. We sell over 1,300 famous brands and deliver 49 million products to over four million customers each year.

Weve got a clear goal. Its to become a world class digital retailer. Were already well on the way and, by staying true to our purpose, we believe well achieve our ambition.

About the role

The role of the Business Portfolio Governance Manager within Customer Service is to manage all aspects of Business Portfolio Governance, including:
Governance & Control
In line with the existing portfolio governance framework this role will be responsible for the production and delivery of exec packs for the various board meeting, responsible for accurately capturing actions and minutes within exec meetings, issue the outputs and coordinate the completion of actions.

Contract Coordination
Assist senior leadership team and the commercial contract team with administrative support, raising contract change notes where appropriate, liaising with Outsourced SD Operations and coordinating their lifecycle through to completion.

Collaborative Communication for CST and Outsourced SD Operations
Manage internal communications for CST, with a specific focus on driving a collaborative approach to communications and engagement within Outsourced SD Operations. This role will also manage internal communications regarding CST and Outsourced SD Operations within the wider Shop Direct business.

Operational Readiness
Own the delivery of change and operational readiness through the execution of Operational Readiness best practices, assuring the defining and delivery of all associated process changes for new product developments, enhancements, change and transformation initiatives
About you

You will be from Project Management office background and have at least one years experience.
Here at Shop Direct, things move quickly, so you will be able to deliver in a fast-paced environment and prioritise workload, with proven ability to multi­task and effectively manage time to deliver excellent results.
You will develop reporting frameworks, produce standard project reporting templates, reviewing and challenging the content with Project Managers.
Youll be comfortable monitoring the change and transformation portfolio and individual delivery plans against key milestones and targets and provide status updates to senior stakeholders, project/programme teams and business sponsors.
An important aspect of the role will be the production of Board packs; the ability to communicate our Customer Service ambition and the progress made to deliver this for our customers is a must.
You will be innovative and ambitious in your approach, challenging current working practices, identifying opportunities and encourage ideas, contributing your own, whilst listening to others.
We are collaborative in our work approach here at Shop Direct and value team work and togetherness, so a strong team ethic is an important attribute for our colleagues.

How to apply

This is a fantastic opportunity for an experienced Business Portfolio Governance and Control Manager who is looking for their next career move. If you are interested to find out more please contact the Talent Acquisition team at Shop Direct or apply online.

Please note that the Talent Acquisition team at Shop Direct is managing this vacancy directly and will not be accepting CVs sent by any recruitment agencies

Please be advised, if successful in securing this position, you may be required to undertake a credit, CIFAS and CRB check

If you are a current employee of Shop Direct please apply via Talent Online as an internal applicant.