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Customer Access Advisor

Company: Magenta Living    Location: Birkenhead
Following an internal promotion, a fantastic opportunity has arisen for Multiple Customer Access Advisors - (Floating Positions) to join our busy Contact Centre.
This role is on a Fixed Term basis working 16 hours per week, based in our modern head office in Birkenhead. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby. The Role
The oerall purpose of the role will be to;
To provide resolution on the cross section of inbound telephone calls received whilst delivering the required levels of service in terms of quality, performance and 1 st time resolution. In addition to telephony activity, the required administration activities more specifically linked to support link functionality are to be carried out in a timely manner The Individual
You will be someone with a positive and enthusiastic personality with a strong focus on customer service, attention to detail and positively contribute to the role and team you work in. The ability to plan, organise and prioritise work is essential and to be able to work with colleagues of all levels, both internal and external. Good verbal and written communication skills are a must and ideally you will be fully proficient in all Microsoft Office packages.
The Contact Centre predominantly deals with in excess of 3000 inbound calls weekly. Our team of over 60 staff are the first point of contact for our tenants and customers. We deal with a variety of identify enquiry types and customer needs within a wide range of issues including repairs, housing service, income, emergency issues and support.
Interview Date: 28th February and 1st March 2018 To find out more about Working for Magenta Living such as our values and fantastic employee benefits package, click here