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Customer Experience Manager

Company: William Hill    Location: Liverpool
Lead from the front and watch your team shine.
Making sure our customers have the best experience in our shops (yes, thats all 2,400) is a real team effort and as a member of the shop management team, youll be a key part in this.
Our customers expect great service, a warm welcome and maybe even the odd tea or coffee when they come into a William Hill shop and itll be you and your team of Customer Experience Assistants delivering this brilliant service.
Youll be talking to our customers about all things betting dont worry if youve never placed a bet before, by the end of our best-in-class induction training programme, itll be second nature to you.
Happy working in a team or on your own youll show pride in your work, making sure the shop always looks the part, opening and closing the shop and always looking for something new to challenge you. Therell be plenty of variety so youll never feel bored especially as youll be mentoring and developing your team of Customer Experience Assistants making sure your shop hits its targets and your team fulfils their potential.
So, whats in it for you?
We pay the National Living Wage as a minimum to all our colleagues, not just those over 25 (like some of our high street competitors).
Youll work in shifts so you can make the most of your home and your work life
Youll have plenty of chances to progress and well support you in taking the next steps in your career - either Business Performance Manager or into a Head Office role.
On top of 20 days holiday, youll have the chance to share in our success by signing up to our Sharesave scheme. And if that wasnt enough, theres whole pack of benefits that help you be your best self. As well as an extra day off on your birthday and subsidised travel (depending on your location). Weve also got access to a whole load of other discounts so you can save plenty of money on high street favourites, and holiday providers.
If youre over 18 and have some supervisory experience under your belt go ahead and apply. We look forward to hearing from you.