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Part Time Reception Administrator (fixed Term)

Company: HCA Hospitals    Location: London
About the facility

Roodlane Medical is one of the UKs leading providers of corporate healthcare services, with extensive experience of creating and delivering effective and innovative corporate wellness strategies. Roodlane operates out of offices in London, Prestatyn and Glasgow, and provides services to blue chip clients mainly in banking, legal and professional services.

As part of Roodlane Medical, you will be working with a skilled and experienced multi-disciplinary team, in a supportive and professional environment with opportunities for personal learning and development.

Job Description

We have an opportunity for a reception administrator to join our team; you will be based within our Great Winchester site. As the welcoming face of our medical centre, you will provide a friendly, warm and efficient reception service whilst consistently delivering high quality customer care standards to both internal and external clients and contributing to an overall exceptional client experience.

This is a Fixed Term role for 6 months and can be extended further depending on business demands

Working Hours: 24 hours per week (Monday-Wednesday) .

Salary: £10,500 - £11,500, dependent on candidate experience.

Duties & Responsibilities

Welcome all patients, visitors and staff to the Front of House area, providing information and dealing with enquiries in a friendly and professional manner at all times

Answer the telephone promptly

Ensuring the Front of House area is at all times clean, tidy and presentable

Assist in patient chaperone service as necessary on request

Ensure that all visitors sign the Visitors Book (including staff from other facilities). The accuracy of this register will be relied upon in an emergency evacuation situation

Security to building issue visitor passes, screening and checking deliveries, check identities of those requesting access to the building regardless of purpose. In case of evacuation, collect the Visitor Book and Security Log as proof of occupancy and hand to the Duty Fire Warden

Accurate registration and update of patient details on the relevant practice management systems

Handing out relevant paperwork/forms to be completed and ensuring it is completed in a timely manner

Booking appointments correctly and accurately for all type of appointments requested face to face or for follow up appointments

Providing support to the bookings team by taking calls and booking physiotherapy appointments by phone when requested

Processing all payments, issue of invoice as necessary and update of cashbook spreadsheets and being accountable for any transaction processed

Be the central contact point, responsible for reporting faults to office equipment and other on-site locations

Any other ad hoc duties as required

Skills and Experience

Good general level of education

Previous reception experience is essential

Intermediate/advanced knowledge and experience of Microsoft Office, Outlook or equivalent

About the Individual

The successful candidate will be highly professional, possessing a passion for delivering customer service and a desire to provide an exceptional patient experience. They will be able to prioritise workload effectively and be able to work under pressure. They will be a confident communicator, able to liaise and build relationships with individuals at all levels, with a positive can-do attitude. In addition to the above, they will have an excellent eye for detail, an analytical approach and an understanding of the need to be adaptable to the changing needs of the business.