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Warehouse Assistant

Company: Capita Plc    Location: London
We are looking for a hardworking and efficient warehouse assistant, who can work as part of the Service Department team, under the guidance and supervision of the Warehouse Manager. Main responsibilities will be to deliver and collect goods as instructed and to identify, pick and pack goods for distribution.
About Capita | Managed Print Solutions

We are Capita, the UKs leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, weve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too

Managed Print Solutions (MPS) operate nationally across the UK working with blue chip and public sector and SME clients to develop innovative solutions for their document print strategy requirements. A major partner with leading technology developers in the print production sector, Capita MPS occupies a unique position in the market being part of the largest BPO organisation in the UK. The only company that presently can demonstrate the ability to deliver in house and end to end total document and workplace technology solutions to any size of organisation.

What you will do:
To deliver and collect as instructed by the Company
Ensure all deliveries and collections are completed in timely manner
Ensure all goods are adequately packed to prevent damage during transportation
Advise if goods received are damaged
Advise of potential delays in achieving targets and deadlines
Identifying reorder requirements
Identifying opportunities to improve distribution
Maintains records and prepare reports as necessary
Promoting good verbal and written dialogue with internal and external contacts/users
Promoting good working practices and procedures
Ensuring minimal waste of resources and securing value for money
Ensure all returned equipment is clearly identified, recorded and communicated internally
Check tyres, brakes, lights, oil, water and fuel levels and the general condition of the vehicle daily
Assist with loading / unloading and ensure that loads are evenly distributed and secured safely
Drives vehicle to destination in accordance with daily schedule
Maintains records of journey times, mileage and hours worked
Attend training sessions where required in order to complete required skill set
Adheres to all Capita policies and procedures
To carry out responsibilities with due regard to the organisations Equality & Diversity policy

Working conditions:
Whilst doing this job the employee is occasionally exposed to:
Fumes or airborne particles
Toxic or caustic chemicals
Risk of electrical shock

Key Competencies:
Team Working: Cooperating with and respecting colleagues to exceed the sum of individual efforts.
Is aware of how their own performance impacts on the performance of the team
Makes a positive contribution to the team and business as a whole
Builds rapport quickly with colleagues, so contributing to a positive team spirit
Customer Service: Creating the best possible experience for Capita clients and their customers.
Takes personal pride in providing a quality service to customers (either internal or external) to achieve targets
Uses appropriate questioning skills to understand the precise nature of the issue the customer is raising
Handles complaints fairly and objectively, staying calm under pressure
Follows all business processes, policies and systems to deliver agreed customer service levels

Communication: The ability to listen, express and articulate information effectively.
In larger group meetings, demonstrates the confidence to actively listen, participate and make a constructive contribution to the meeting
Exercises judgement in selecting an appropriate form of written communication to get their point across i.e. email, letter, report etc
Displays positive body language in communicating with others either on a one-to-one or group based
Performance Management: Delivery of business objectives through effective setting of personal and team goals.
Takes ownership and responsibility for their personal performance targets
Takes ownership for their personal development
Reflects on own performance and learns from their mistakes, seeing these as an opportunity to improve performance in the future

Results Focussed: Getting the job done in an efficient way through effective time, task and financial management.
Priorities own activity and is methodical in carrying out their work
Is flexible, coping well with unpredicted changes to get the job done
Stays calm under pressure
Fully participates in project teams when asked
Carries out their work effectively so individual and team targets are met
Reports any issues that may impact on business and financial performance to their Team Leader
Innovation & Continuous Improvement: Constantly seeking to improve the way business is done through analysis, creativity, problem solving and change initiatives.
Suggest ideas to improve process, customer service, quality and safety

Your experience will include:
Educated in / or experience of working in distribution
Clear Driving Licence
Health & Safety Awareness
Experience of working in distribution
Experience of working in and delivering excellent Customer Service
Able to efficiently use Microsoft Office programmes, such as Excel
A strong understanding of safety procedures
A good Team Player
Good attention to detail
Have a meticulous and efficient work ethic
Good Problem solving and problem analysis skills
Good attendance and time keeping
Ability to follow processes and procedure accurately
Have excellent numeracy, literacy and organisational skills
Self-confident and enthusiastic
Can do attitude to every day challenges
Show respect for your team members

Desirable Skills:
Knowledge of the Managed Print Industry and manufacturer products
Educated to GCSE standard
Whats in it for you?

At Capita, training and development arent optional extras: theyre how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you holiday, pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment

What we hope you will do next

Help us find out more about you by completing our short application process click apply now.