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Station Manager - South London / Surrey Area

Company: Govia Thameslink Railway    Location: London
This is an exciting opportunity for those who are passionate about customer service while thrive on having a challenging operational role. Keeping one of the busiest stations in the UK running is exactly what you will be responsible for.

This is an exciting opportunity for those who are passionate about customer service while thrive on having a challenging operational role. Keeping some of the busiest stations in the UK running is exactly what you will be responsible for.

As the Station Manager you will provide strong leadership and direction across the station teams to ensure that the companys goals and objectives are fully understood and delivered.

Reporting to the Area Station Manager, this role will lead the day to day station operations ensuring they are delivered in line with company expectations through a period of sustained operational and structural change.

The successful candidate should be able to demonstrate the following: -

Passion : You are a dynamic individual, used to working in a 24/7, customer driven environment. Ideally you will have experience from transport, retail or customer service industries.

Safe Working Practises : We operate within a highly regulated and unionised environment, and safety is the backbone of our business. You will ensure and embed a safety culture that addresses the acceptance of risk and introduces personal accountability and ownership of safety related issues.

Lead , direct and motivate the Station teams to deliver the agreed customer service strategies ensuring that a climate of continual improvement is embedded across the team.

Inspiring performance: Your team will be looking to you as a key role model, and as you are centered, intuitive, creative, and reflective, theyll be in good hands

Ability to learn quickly: Our stations offer fast paced, dynamic environments, where the customer is always present. Youll adapt quickly, take ownership comfortably.

Management Experience: Youll be leading a team of direct reports, with overall responsibility for around 40 employees.

Overall responsibility

Responsible for all people management activities of team including welfare, performance, attendance, disciplines, grievances and training.

Deploy front line employees during disruption to meet the needs of the customer ensuring that all company standards are met.

Deliver a safe and reliable train service in ensuring that train dispatch related incidents and delays are kept to a minimum, as well as working on performance Visualisation Board sand improvement plans.

Knowledge & Experience

Proven track record of line and resource management experience in a transport environment

Experience of influencing and delivering through others

Proven ability to plan in a rapidly changing environment Track record of delivering Customer service in a transportation industry

Ability to lead and coach a team

Strong interpersonal skills and ability to influence

Clear communicator both verbally and non-verbally

Planning and organisation to demanding timescales

Able to investigate delays and incidents with the objective of identifying immediate, basic and underlying causes, and able to make meaningful recommendations to prevent re-occurrence

High IT literacy, Interpreting data and understanding trends using various software

Able to work within a Safety Critical role

The roles will involve working shifts, which may include nights and also being on-call.

In return, youll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. Youll enjoy great company and industry benefits , as well as the support of a passionate team. Youll be fulfilling a role that is integral to GTRs continued success across the almost a quarter of all UK rail journeys. Your package will include a market leading pension and some great travel benefits on all GTR services.