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Assistant Technical Specialist - Pensions Professi

Company: Pensions Advisory Service    Location: London SW1V
Post holders will be based in our London Office currently located at 11 Belgrave Road, London, SW1V 1RB.

These posts are available as full-time or part-time roles although some flexibility on operational hours may be required.
The role of an Assistant Technical Specialist is to help The Pensions Advisory Service (TPAS) to provide high quality technical help to members of the public by giving them professional, independent and impartial help with their pensions.
The following are the main duties of the Assistant Technical Specialist role:
• Provide accurate pension and retirement information and guidance to members of the public through our different communication tools, but with a particular focus on telephone and web services and the provision of the telephony based Pensions Wise service;
• Respond proactively to customer demand, working to agreed service delivery standards;
• Provide timely and accurate follow up information that adds value to the services provided and is clear and easy to understand;
• Contribute towards shared technical know-how in the office.

Please refer to the Job Description for full details.
Benefits Pensions Civil Service pension schemes may be available for successful candidates. Benefits Benefits include 26 days annual leave, an interest free season ticket loan and an opportunity to join the Civil Service Pension scheme. Allowances Nil Nil