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Customer Success Manager

Company: Lithium Technologies, Inc.    Location: London EC1N
Lithium´s Customer Success Managers are entrusted with the relationships, strategy and well-being of Lithium´s customers. They are charged with making sure that their customers are consistently extracting value out of their investments with Lithium. The role is cross-functional and empowered to marshal organizational resources to promote the successful adoption of solutions, and to escalate customer issues while balancing the KPIs and strategic goals of the customer.

In this full-time role you will work with new and existing Lithium customers to ensure that they are supremely successful with and delighted by Lithium. It is your responsibility to ensure the customer has been adequately onboarded, and to then spur usage in the early stages and ongoing, while building high customer satisfaction. You will work with your accounts executive and management teams to proactively drive adoption, help them achieve their business objectives, advise on best practices, and act as the voice of your customers internally at Lithium. You will serve as a key point of contact throughout the life of the partnership.

You are creative, energetic, detail-oriented and self-driven. You can manage numerous customers at different stages of the customer lifecycle with ease. Excellent computing and communications skills, and the ability to thrive in a team environment are a must.

Extensive relevant work experience. Experience in SaaS account management, business development, or strategy consulting a plus

BA/BS degree

Understanding of how social media drives business value and ROI

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization

Ability to prioritize, multi-task, and perform effectively under pressure

Successfully sets priorities, drive decisions and get closure on recommendations and issues

Familiarity with tools like SalesForce, Excel, and an interest in learning other internal tools to work efficiently to extract the necessary insights

Critical thinking a must!

Embody Lithium values and provide exemplary leadership

Languages beneficial, particularly Italian and/or German

Responsibilities:
The Customer Success Manager will be responsible for two primary activities: customer retention and expansion.

As Lithiums frontline trusted advisor, you will build strong relationships with customers and work closely with the Lithium management team to ensure strategy and delivery stays on target with measurable objectives

Oversee the customer´s adoption, training and development of best practices to continually drive incremental value and return on the customer´s investment

Identify, communicate, and grow upsell opportunities and collaborate with sales teams to ensure growth attainment

Tenacious focus on making every customer as successful as possible, resulting in continued loyalty to Lithium via renewals

Collaborate with cross-functional teams to successfully fulfill objectives

Extensive relevant work experience. Experience in SaaS account management, business development, or strategy consulting a plus

BA/BS degree

Understanding of how social media drives business value and ROI

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization

Ability to prioritize, multi-task, and perform effectively under pressure

Successfully sets priorities, drive decisions and get closure on recommendations and issues

Familiarity with tools like SalesForce, Excel, and an interest in learning other internal tools to work efficiently to extract the necessary insights

Critical thinking a must!

Embody Lithium values and provide exemplary leadership

Languages beneficial, particularly Italian and/or German