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Housekeeping Office Administrator

Company: Marriott Hotel Park Lane    Location: London W1K

Job Summary

Provide superior service to our customers (internal and external) at all times.

  • Answer the housekeeping office line and communicate between various departments within Hospitality, and the resort as a whole.
  • Answer the housekeeping radio calls.
  • Dispatch radio communication as needed for housekeepers, front desk, and maintenance.
  • Make daily cleaning assignment sheets for housekeepers, making sure that all arrival rooms and daily housekeeping service rooms are covered and that everyone has a fair workload.
  • Follow established health and safety procedures for using cleaning chemicals, tools, etc.
  • Perform other duties as assigned

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests´ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers.

Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Type: Full-time

Required experience:

  • Housekeeping: 1 year

Required language:

  • english