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Tailor Me / Hire Administrator

Company: Moss Bros    Location: London

Name: Job title: Tailor Me / Hire Administrator

Reports to: Date completed:

Business area: Retail Operations

Purpose of Role e.g. The role in a nutshell

Providing administrative and communications support to Retail Operations Team and Stores for Tailor Me Brand & Hire. Provide support on business projects as required, ensuring accurate information and guidance is provided to ensure compliance.

Key Accountabilities e.g. what will you be responsible for day to day?

Liaising & supporting the store teams and responding to queries efficiently & effectively

Act as contact point for Tailor Me Retail Operations and deal with any queries as appropriate

Assist Tailor Me Ops Manager in day-to-day coordination and management of Tailor Me / Hire operational activities

Collating information from feedback and reports using Microsoft Office and Company Intranet

Build a relationship & liaise with the Tailor Me supplier daily to coordinate customer orders & deliveries to stores

Creation, review and checking of Tailor Me communication for the stores, ensuring continuity, engagement and consistency whilst to agreed standards

Undertaking applicable Tailor, Me / Hire actions required for store refits/opening/closures

Write, manage and collate any Tailor Me information for the Daily Retail Brief and all applicable communications

Support the Tailor Me Ops Manager with the reduction of store non-compliance through reporting and communication with store teams

Manage the stock inventory for the Styling Easel tools (swatches, monogram cards, columbia fans etc) including fulfilling store requests and reordering from supplier

Work with the Tailor Me Manager to ensure all content on the Hub is up to date and relevant and that all new documentation is produced to the agreed standards

Liaise with external businesses on project activity and development

Co-ordinate & facilitate all annual company Hire activity: Ascot, Wimbledon, National Wedding shows etc.

Key Competencies e.g. what knowledge, skills and experience will you have?

Excellent verbal and written communication and interpersonal skills, and ability to work seamlessly with key stakeholders

Advanced skills in Microsoft Office Excel, Word and PowerPoint

Attention to detail

Problem solving skills

Ability to work on own initiative

Team player awareness of others and supporting

Thinks Customer

Key business interactions e.g. who will need to work with to deliver your accountabilities to get the business results?

Retails Operations, Stores, DC, B&M,

Customer Connections e.g. how does your role connect with our customers?

Ensuring the stores are fully supported to provide an excellent level of service to customers.