Tailor Me / Hire AdministratorCompany:
Moss Bros Location:
Name: Job title: Tailor Me / Hire Administrator
Reports to: Date completed:
Business area: Retail Operations
Purpose of Role e.g. The role in a nutshell
Providing administrative and communications support to Retail Operations Team and Stores for Tailor Me Brand & Hire. Provide support on business projects as required, ensuring accurate information and guidance is provided to ensure compliance.
Key Accountabilities e.g. what will you be responsible for day to day?
Liaising & supporting the store teams and responding to queries efficiently & effectively
Act as contact point for Tailor Me Retail Operations and deal with any queries as appropriate
Assist Tailor Me Ops Manager in day-to-day coordination and management of Tailor Me / Hire operational activities
Collating information from feedback and reports using Microsoft Office and Company Intranet
Build a relationship & liaise with the Tailor Me supplier daily to coordinate customer orders & deliveries to stores
Creation, review and checking of Tailor Me communication for the stores, ensuring continuity, engagement and consistency whilst to agreed standards
Undertaking applicable Tailor, Me / Hire actions required for store refits/opening/closures
Write, manage and collate any Tailor Me information for the Daily Retail Brief and all applicable communications
Support the Tailor Me Ops Manager with the reduction of store non-compliance through reporting and communication with store teams
Manage the stock inventory for the Styling Easel tools (swatches, monogram cards, columbia fans etc) including fulfilling store requests and reordering from supplier
Work with the Tailor Me Manager to ensure all content on the Hub is up to date and relevant and that all new documentation is produced to the agreed standards
Liaise with external businesses on project activity and development
Co-ordinate & facilitate all annual company Hire activity: Ascot, Wimbledon, National Wedding shows etc.
Key Competencies e.g. what knowledge, skills and experience will you have?
Excellent verbal and written communication and interpersonal skills, and ability to work seamlessly with key stakeholders
Advanced skills in Microsoft Office Excel, Word and PowerPoint
Attention to detail
Problem solving skills
Ability to work on own initiative
Team player awareness of others and supporting
Key business interactions e.g. who will need to work with to deliver your accountabilities to get the business results?
Retails Operations, Stores, DC, B&M,
Customer Connections e.g. how does your role connect with our customers?
Ensuring the stores are fully supported to provide an excellent level of service to customers.
Other recent jobs in London