Client Support Assistant (receptionist) ManchesterCompany:
Eversheds Sutherland Location:
The successful candidate will be responsible for ensuring clients needs are met and that the business is presented in a friendly, helpful and professional manner. This will or may include:
Carrying out reception duties
Meeting and greeting clients
Booking meeting rooms and car parking spaces using a computerised booking system
Checking client areas are maintained to the highest standard
Reconfiguring and preparing meeting rooms
Liaising with catering staff
Occasionally supervising third party contractors
Dealing with taxi and catering accounts
Setting up IT equipment (laptops, speakers, presentation screens)
Covering ground floor security lunch breaks
Skills and experience: The successful candidate should have at least 12 months experience of undertaking a similar role
He or she will be of a pleasant and friendly disposition with a flexible attitude
The role is extremely client-centred and candidates will need to have a professional approach in both image and in the way they interact with clients.
Excellent communication skills are essential, as are organisation and time management skills
IT literacy, with a good working knowledge of MS Office applications, is essential
Confident use of office equipment and technology
Strong commitment and a passion for meeting the needs of the internal and external clients
An organised and methodical approach
Reliable, flexible and a team player
Ability to remain calm and perform well under pressure
Key competencies: We are looking for a skilled person with proven people management experience and the capability to communicate, lead and influence. You will need to be able to work with third party clients as well as internal support functions.
The team operates two shift patterns which change on a weekly basis. The team as a whole covers the hours from 7am to 6pm, therefore candidates should be available to work within those hours.
Entry criteria in addition to the above skills and attributes:
Educated to GCSE level or equivalent
Working knowledge of the full suite of Microsoft products
Experience of working in a legal service environment or similar blue chip organisation
At Eversheds Sutherland, we believe that innovation comes from a culture of genuine equality and diversity and we are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or once in post. We are an LGBT inclusive employer and are Stonewall Corporate Champions
Eversheds Sutherland endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, we operate within a preferred supplier list.
Salary range: Competitive
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