Be the best you can be as a
How will you make a difference?
Here´s the short answer;
We can attract customers to our Counters by having stunning displays and great quality products. Once they are at the Counter we must encourage them to buy by giving great service. As a Counter Colleague, you must be available at all times to serve customers. You may be the first colleague a customer has spoken to so its vital you understand how important that first impression is! Great service means different things to different customers. Its about being warm and friendly, answering questions and giving advice and recommendations.
Were proud of our warm and friendly service. Its what our customers love and have come to expect. So well always expect you to:
Have a smile in your voice and always say hello and goodbye and in between show an interest and find out customers needs
Greet customers with a smile & use eye contact, always paying full attention to the customer you are serving
Courtesy is a big part of our warm and friendly service culture so remember the importance of saying please and thank you
Treat every customer as an individual; YOU may be the first person the customer speaks to in the store, and possibly the last. YOU can make a difference to the customer experience
Learn about the different products available, so you can be confident serving customers
Try to recommend additional products to meet customers´ needs. Help maximise sales (and customer satisfaction) by keeping shelves replenished and products always available. Be aware of promotions going on in the store and make sure customers are aware too
Regularly check the display from a customer´s point of view to ensure the products look fresh
Ensure all serving utensils and consumables are always available, check stock levels are adequate for the days trade. Fresh production planning should be in place. Replenish the counter little and often, avoid overstocking
Under counter and back up stocks must be maintained to aid replenishment of the counter
And much more!
Being the best you can be, every day
Were one big team, so were looking for helpful, outgoing people who can get along with and support others.
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