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Senior Administrator (ascent, Manchester)

Company: Irwin Mitchell LLP    Location: Manchester
The main purpose of the role will be to work productively and professionally, providing a high level of administration support to the contact team.

Duties include:
Organise and planning workloads for the day

Supporting the team to ensure all tasks are covered

Monitoring and motivating team members to optimise performance levels

Ensuring service levels and departmental targets are maintained

Communicating effectively with team members to ensure that the companies defined processes are followed

Monitor and update accounts with accuracy

To maintain accurate and current customer records

Liaising with clients, colleagues and customers on a regular basis

Ensuring client satisfaction

Contributing to Continuous Improvement

The successful Senior Administrator should have:
Excellent Microsoft Office Skills - Word, Excel and Outlook

Excellent telephone manner

Take a proactive approach to dealing with workload

Good typing skills

Excellent Organisational Skills

Good communication and negotiation skills

Great attention to detail

Ability to communicate effectively with stakeholders

The Benefits

In addition to your competitive basic salary we have an exciting benefits package including a contributory pension scheme, critical illness cover, health cash plan, death in service, discounted legal services, 25 days hols (this increases with length of service), discounted online shopping, season ticket loans, childcare vouchers.

Please note that we are not accepting agency CVs for this role.

The successful candidate will be required to undertake a successful Credit Reference and a Basic DBS Disclosure check.

Irwin Mitchell and Ascent Performance Group Limited are Equal Opportunities Employers.